Refund policy

Return, Refund & Exchange Policy

At Hers & Co., we are committed to delivering authentic, high-quality beauty products. As many of our products are personal care and cosmetic items, we do not offer refunds or general exchanges once an order has been delivered.

Please review the policy below before placing your order.

When We Accept Replacements

We only offer a replacement if:

  • Your product arrives damaged, broken, leaked, defective, or incorrect.
  • Your complaint is reported within 24 hours of receiving your order.
  • Your claim meets our verification requirements.

 

Mandatory Claim Requirements

To process any replacement request, you must provide:

  • A clear unboxing video recorded while opening the sealed parcel.
  • Clear photos of:
    • The damaged/incorrect product
    • The outer packaging
    • The courier shipping label/invoice

Please Note:
An unboxing video is mandatory. Claims submitted without an unboxing video cannot be processed.

Product Verification

Once we receive your complaint:

  • Our team will review your claim within 48 hours.
  • Additional verification may be required.
  • If the claim is approved, we will arrange a replacement (subject to stock availability).

 

Product Condition

Any product returned for replacement must be:

  • Unused
  • In its original packaging
  • With seals and labels intact
  • Free from any signs of tampering or misuse

All returned products undergo a Quality Check before a replacement is approved.

 

When Returns, Refunds & Exchanges Are Not Accepted

Returns, exchanges, or refunds will not be accepted in the following cases:

  • No unboxing video is provided.
  • The complaint is reported after 24 hours of delivery.
  • The product has been opened, used, damaged, or tampered with by the customer.
  • The customer changes their mind after purchase.
  • Wrong product, shade, variant, fragrance, or color selected by the customer.
  • Minor dents, scratches, or damage to the outer shipping box where the product inside remains undamaged.
  • The product is found to be in good condition after our quality inspection.

 

Refund Policy

Hers & Co. does not offer refunds for delivered orders.

If your refund request is approved by our team, we will not provide a cash refund. Instead, the approved refund amount will be issued as wallet credit/top-up on the Hers & Co. website, which can be used toward a future purchase.

Replacement Timeline

  • Complaint must be reported within 24 hours of delivery.
  • Claim review: Within 48 hours
  • Reverse pickup (if required): 7–10 business days
  • Replacement dispatch: After successful Quality Check and stock confirmation.

 

Disclaimer

Replacement is subject to product availability. If the same item is unavailable, Hers & Co. reserves the right to provide a store credit or an equivalent replacement product at its sole discretion.

In case you receive your order through the courier, you are required to make the payment first. Once the payment has been completed, you may open the package and check the order as per the courier’s policy.